Three parties appear in this transaction and they do three different jobs. On this product all three are named, which is unusual enough to be worth laying out.
This site, Bloodprildaily, at 32 Avenue of the Americas, Floor 22, New York, NY 10013. We are a U.S. retail partner for BloodPril and we say so at the top of every page. We publish what the label says, we publish what it does not say, and we earn a commission on orders placed here. That is why the dose arithmetic is in the first screen of the home page rather than in a footnote, and why the editorial score on this product is 2.3 out of 5 rather than something easier to sell against.
The order desk, +1 (302) 200-3480, with [email protected]. This is where the order lives. Tracking, a change of address, a cancellation and a refund claim are all this number, and all of them start with the order ID from your confirmation email. Returns go to 275 Madison Avenue, Floor 14, New York, NY 10016, which is a different address from the office above and should not be confused with it.
The distributor on the bottle, Blood Pril, Lakeland FL, 33804, +1 (507) 448-8190. This is the party the label names as responsible for the product. It is not the order desk. Two numbers, two jobs, and ringing the wrong one is the commonest way to lose a day on a refund with a 60-day clock running. Anything with an order ID attached to it goes to the 302 number; anything about the bottle itself can go to the 507.
Two email addresses divide the same way. [email protected] is the sales desk and is right for anything with an order ID. [email protected] is us, Mon–Fri 9:00am–5:00pm ET, and it is for the website: a page, a typo, a correction, privacy or press. We cannot see your order, look up a tracking number or authorise a refund, and writing to us about one only adds a forwarding step.